Frequently Asked Questions

TechFlowStore is Algeria's digital marketplace. We sell digital products and services including subscriptions, software licenses, digital accounts, templates, and more — all at competitive DZD prices with instant digital delivery.

You can browse products without an account. However, you'll need to create an account to make purchases, save items to your wishlist, and access your digital products.

Click "Register" in the top navigation. Enter your name, email, and password. You'll receive a verification email — click the link to verify your account, then sign in.

Browse products, add items to your cart, and proceed to checkout. You can apply a coupon code during checkout for discounts. Select your payment method and complete the payment to finalize your order.

TechFlowStore supports CIB (bank card) and EDAHABIA (digital wallet) payment methods. Available options are shown during checkout. All payments are processed in Algerian Dinars (DZD).

Yes! If you have a coupon code, enter it during checkout. The discount will be applied to your order total. Coupons may have minimum order requirements, usage limits, or expiration dates.

You can cancel a pending order (before payment) from your orders page. Once payment is completed, orders cannot be cancelled by customers — please contact support for assistance.

Digital products are delivered automatically after successful payment verification. Most products are available immediately. You'll receive an email notification when your products are ready.

After payment, visit "My Products" from your account menu. All your purchased digital products, downloads, license keys, and account credentials are available there.

For download products, click "Download" in My Products. You'll receive a secure, time-limited download link. The link expires after 5 minutes for security — simply click Download again if it expires.

For license key products, click "Reveal Key" in My Products to view your unique license key. Keep it secure — it grants access to the licensed software or service.

For digital account products, your account credentials (username and password) are revealed securely in My Products after purchase. Use these credentials to access the service.

First, check that your payment status shows as completed. If payment is confirmed but you still can't access your product, contact support with your order number.

Visit your profile page to update your name, avatar, and password. Changes are saved immediately.

Go to your profile page and use the password change form. You'll need to enter your new password twice to confirm.

Yes, you can delete your account from your profile settings. Account deletion will anonymize your personal information while preserving necessary order history for business records.

Refund requests are handled by our support team. Contact us with your order number and reason for the refund. Please note that digital product refunds are evaluated on a case-by-case basis.

If your payment fails, your order remains in "Pending" status. You can retry payment from the order details page. No charges are applied for failed payment attempts.

Visit our Contact page or email us at support@techflowstore.com. Include your order number for faster assistance. We aim to respond within 24 hours.