Refund Policy

Overview

TechFlowStore sells digital products and services. Due to the nature of digital goods, refund requests are handled on a case-by-case basis. This page explains how our refund process works.

How to Request a Refund

To request a refund, contact our support team with the following information:

• Your order number (starts with TFS-)
• The email address used for the order
• The reason for your refund request
• Any relevant details about the issue

You can reach us through our Contact page or by emailing support@techflowstore.com.

Refund Eligibility

Refund requests are evaluated based on several factors including:

• Whether the digital product was delivered successfully
• Whether the license key or credentials were revealed or used
• The reason for the refund request
• How long ago the purchase was made

Refund requests for products that have been fully delivered and accessed may not be eligible for a full refund.

Digital Product Considerations

As a digital marketplace, please note:

• Downloaded files cannot be "returned" in the traditional sense
• Revealed license keys may have been recorded by the licensing system
• Accessed digital accounts may show usage history
• Refund eligibility may be affected by product usage

Payment Processing

TechFlowStore currently supports CIB and EDAHABIA payment methods. Actual refund processing depends on the payment provider's capabilities and policies. When a refund is approved, we will process it through the original payment method when technically possible.

Please note that full payment provider integration is currently in progress. Refund processing timelines may vary.

What Happens After a Refund

If your refund is approved:

• Your order status will be updated to reflect the refund
• Access to digital products associated with the refunded order may be revoked
• Any license keys issued for the product may be deactivated
• You will receive confirmation of the refund via email

Failed Payments

If your payment fails, no charges are applied. You can retry payment from your order details page. Failed payments do not require a refund request as no money was collected.

Contact

For refund requests or questions about this policy, please contact us through our Contact page or email support@techflowstore.com.